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Shipping Information

Fast. Reliable. Delivered to your door.

At SD HOMEWARE, we are committed to delivering your kitchen essentials quickly and safely. Here’s everything you need to know about our shipping process.

🌍 Shipping Destinations

We currently ship within Malaysia:

  • West Malaysia (Peninsular Malaysia) — all states
  • East Malaysia — Sabah, Sarawak & Labuan

Note: All orders are delivered by Ninja Van. If your delivery address is outside Malaysia, please contact us before placing an order.

⏱️ Processing Time

  • Orders are typically processed within 1–2 business days.
  • Orders placed on weekends or holidays will be processed the next business day.
  • During peak seasons, processing may take slightly longer.

📦 Delivery Time & Cost

RegionEstimated DeliveryShipping Cost
West Malaysia2–3 business daysFrom RM6.89 (up to 1kg) — calculated by weight at checkout
East Malaysia (Sabah / Sarawak / Labuan)4–7 business daysFrom RM15.85 (up to 1kg) — calculated by weight at checkout

Shipping is calculated by parcel weight and shown at checkout before you pay. All rates already include 6% SST.

The charged weight is the greater of the actual weight and the volumetric weight (Length × Width × Height in cm ÷ 5000), following Ninja Van’s standard. Ceramic items are light but bulky, so the volumetric weight often applies.

You will receive a tracking number as soon as your order ships.

📬 Tracking Your Order

  • Once your order is shipped, you will receive a tracking link via email.
  • You can also log in to your account to view order and shipping status anytime.
  • If you don’t receive tracking info within 3 business days, please contact us.

📦 Packaging

  • All products are packed securely to prevent damage during transit.
  • We use eco-friendly, recyclable materials whenever possible.
  • Fragile items are wrapped with extra care.

❗ Delays & Issues

  • While we strive for on-time delivery, delays may occasionally occur due to weather, public holidays, or carrier issues.
  • If your order is significantly delayed or lost, we’ll work with the shipping carrier to resolve it quickly.
  • For any shipping-related concerns, reach out to us directly.

📬 Contact Us

Need help with your order or shipping? We’re here for you:

Email: info@sdhomeware.com
Phone: (+60)14-950 9188
Address: 176 (bawah), Taman Sitiawan Maju, 32000 Sitiawan, Perak, Malaysia.

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